Hilton Raleigh Durham Airport @ Research Triangle Park

Overall we had a good experience with the Hilton, but unfortunately there were a couple of things that spoiled our wedding experience with them which is why I'm giving them a lower rating in certain areas. I have addressed my concerns with the General Manager who was very accomodating and assured me he would discuss the issues with his staff as to not have them happen again. He actually started the week after our wedding, so I'm hoping the issues were addressed. The catering manager, Lauren, was very prompt in responding to my emails, and was pleasant to work with, though I feel like the communication between staff members left something to be desired. I was also very happy with certain vendors the Hilton connected us with, especially Tracy Adams (awesome wedding coordinator), and Sweet Memories Bakery (absolutely delicious wedding cake). From what I heard from our guests, the food at the reception was also delicious (unfortunately I couldn't eat much at the reception because of excitement/nerves!). Unfortunately the experience we had with other Hilton staff (particularly at the front desk) was not so pleasant. There was clearly confusion about the amenities that were supposed to be part of our package, as well as with the key card to the room on our wedding day. I ended up having to leave my reception to go explain to the front desk staff that my room key should not have been de-activated and that my sister needed to be able to use it to get into our room to put the presents from our reception. The woman at the front desk very rudely told me that it was something I "should have taken care of earlier." Not something a bride needs to hear on her wedding day when she is in her wedding dress at her reception, particularly when it was no fault of mine (it was a mistake on behalf of the hotel). Not to mention, when my husband and I arrived to our hotel room on our wedding night, we were supposed to have a complimentary bottle of champagne in our room (part of the package we paid for). Instead, there was a note waiting for us saying to call room service to have the bottle delivered. When my husband called (three times) without answer, he then called the front desk who informed us that room service was gone for the night. They eventually brought us the champagne, but it was just more of a hassle than it should have been. This ended up creating a lot of unnecessary frustration for us that I wish we could erase from our memories of our wedding day, but unfortunately can't. The location of the Hilton is excellent, and was very convenient for our guests flying in from out of town. Food was very yummy, facilities were nice. If the staff had better attitudes and the communication between staff improved, the Hilton would have definitely received a much higher rating. I wouldn't not recommend the hotel to others, but I would definitely tell them about the frustrations I experienced.

Over all I was very happy with the Hilton. I was a little upset for a bit because I went through 3 wedding planners. In the end I worked with Devon and she is fabulous! I loved working with her. She is VERY good at what she does.

We were very satisfied with the service we received from the Hilton RDU-RTP, which hosted our reception and the post-wedding brunch. Danielle Oberlender did a terrific job planning our reception, despite some unforeseen circumstances that popped up along the way. The food was outstanding, and many of our guests commented on how good a time they had.

We ended up having both our ceremony and reception at the Hilton RTP because of rain and it turned out great. I worked with Kelli Barnhart and she was wonderful. The food was delicious, the room was gorgeous, and all around it was just a really good experience.

We stayed here before we left on our honeymoon the next morning. It was a beautiful suite and they staff were very nice.

Overall we were very pleased with the service we received at the Hilton. The reception was lovely, the food was great, and the space was large enough to accommodate our party without feeling like a barn. We also spent our wedding night at the hotel, and can recommend the honeymoon suites.